To ensure that your order reaches you in the fastest time possible and in good condition, we ship our goods only through DELHIVERY, DTDC, and SPEEDPOST.
Depending upon the weight and destination, the shop will automatically calculate shipping charges for the order (refer to Shipping Charges for more details). It normally takes 1-10 days to reach any location in India.
Our team strives to ship all items in your order together but this might not be possible at all times due to the property or availability of the products, in either case, we will inform the customer before proceeding with the shipment.
Shipping Time & Delivery:
Orders Placed up to 4:00 PM will be packed and shipped on the same day.
Local Pickups for packages are available till 6:00 PM. We also offer hyper delivery for orders placed until 3:00 PM in Kochi within a 15km radius of the store.
We make our best efforts to pack and ship the orders on the same day or within 24 hours from the time of receiving the order. Orders placed on Sundays will be shipped on Monday and orders placed on holidays will be shipped on the next working day.
Due to the pandemic, the government has imposed certain restrictions on the functioning of our delivery partners, hence a slight delay can be expected in transferring the packages to the concerned delivery partners.
Logistics partners guarantee delivery of packages within 1-10 days anywhere in India. It is beyond our control if there are any further delays. Each of our shipping partners have their own method of delivery and intermediate transit hubs to each location.
As a result, the exact time of delivery is not predictable, hence, we request all our customers to plan their orders accordingly, allowing sufficient time for the package to reach you.
Warranty & Damage in Transit:
All items are delivered with a standard warranty of a minimum of 7 days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect.
If you have any problems with your order, please notify us about it within this duration, from the date of delivery of the product. We will replace or repair the damaged products free of cost with shipping costs borne by Tomson Electronics. In case, we do not have the product in stock to provide a replacement and the customer is no longer in a position to wait, we will issue a 100% refund.
If you find that the package delivered has been tampered with or damaged, and feel that it might have caused damage to the product inside, you must click a picture of the package, refuse to accept the delivery and inform our Customer Care +91 8606650999 along with your order number. We will make our best efforts to ensure a replacement delivery at the earliest.
For a damaged product to be exchanged:
- Please send us the photos of the product.
- We will estimate the damages, then decide the best way to exchange or return the product.
- If the particular item is not in stock for replacement and the customer is no longer in a position to wait, we will provide a full refund.
Furthermore, no warranty will apply if the product has been subjected to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products and the competitive prices that we offer we are unable to provide a return without our strict valid examination.
You can track your order at https://www.tomsonelectronics.com/pages/track-your-order
You may also track your order through the fulfillment emails sent from our email: firstname.lastname@example.org or through the SMS sent to your registered mobile number, at the time of placing the order, from the delivery service.
Making changes in order:
To make changes in the order, you can contact us via email or call us through Customer Care +91 8606650999 within 2 hours of placing the order. You can make changes in the following fields:
- Phone Number
- Courier service
Note: Any extra costs due to the changes made would be collected before the order is shipped out.
Canceling an order may attract 5% bank charges depending on the payment methods used by the customer (most payment gateway providers collect a commission even when the order has been canceled and refunded). Due to the nature of the products and the competitive prices that we offer we are unable to provide order cancellation and return without our strict valid examination.
We make our best efforts to provide accurate descriptions and the best quality products as mentioned on the website. We can not assure the customer that the descriptions are accurate as they come from third-party sources. For any queries regarding the product, you are encouraged to contact our Customer Support.
In the interest of protecting our customers from shipping damage, item mismatch or missing parts, we provide customers with 7 days from the date of delivery to report the issue to our customer relations executive via the chat window available on our website or reach us on + 91 86066 50999, our Customer Support engineers will verify the issue and guide you through the Return/Refund Process.
All returns must include a copy of the original packing list that came with your shipment.
On receiving the product, our experts will identify the cause of the damage and proceed with the return.
The replacement items will be sent to the customer immediately with shipping costs borne by Tomson Electronics. In case the product is out of stock during the process and the customer is no longer in a position to wait, we will provide a 100% refund to the customer.
All refunds will be received by the customer in a gap of 2-3 days from the approval of your refund.
Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products and the competitive prices that we offer we are unable to provide order cancellation and return without our strict valid examination.
Limits of Responsibility:
We accept no responsibility for the improper installation of products. Electrical polarity must be properly observed in hooking up electrical components.
Tomson Electronics reserves the right to take the final decision on all cancellation and refund requests.
Generally, our webstore predicts accurate shipping charges but in the case of any problem or error, we may recalculate shipping charges and will only dispatch such orders after acceptance from you. If you are not accepting the shipping charges, you will get a full refund.
The above-mentioned shipping time is the best case. Your package may get delayed due to processing, weather conditions, or other reasons. We do not take any responsibility to deliver the packages on time as it completely depends on the service provider.
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