Shipping Policy – Tomson Electronics

At Tomson Electronics, we are committed to delivering your electronic components and products safely, quickly, and reliably. Please read our shipping policy carefully to understand how your orders are processed, shipped, delivered, and handled in case of returns.

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Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Any changes to the processing time will be either displayed on the specific product page or will be notified by our representative.

Orders placed on Sundays or public holidays will be processed on the next working day.

Bulk, customized, or special procurement orders may require additional processing time. Customers will be informed in such cases.

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Shipping Locations

We currently ship across India.

For international shipping inquiries, please contact our support team before placing your order.

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Shipping Charges

Shipping charges are calculated based on:

• Delivery location

• Package weight & size

• Courier service availability

The exact shipping cost will be shown at checkout before you complete the payment.

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Estimated Delivery Time

Typical delivery timelines:

• Metro cities: 2–4 business days

• Other locations: 3–7 business days

• Remote areas: 5–10 business days

Delivery times may vary due to courier delays, weather conditions, festivals, or regional restrictions.

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Courier Partners

We ship using reliable logistics partners such as:

• Blue Dart

• Delhivery

• DTDC

• India Post

• Other regional courier services

The courier is automatically selected based on service availability for your location.

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Order Tracking

Once your order is shipped, you will receive:

• A tracking link via Email / WhatsApp

• Courier details for real-time updates

You can also track your order from your account on www.tomsonelectronics.com.

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Packaging & Product Safety

We ensure secure packaging using:

• Anti-static protection for sensitive electronics

• Shock-resistant cushioning

• Waterproof outer packaging

This ensures your components reach you in perfect condition.

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GST & Tax Information

All product prices displayed on www.tomsonelectronics.com are inclusive of GST, unless stated otherwise.

A GST-compliant tax invoice is provided with every order, containing:

• Seller GSTIN

• Buyer details (if provided)

• HSN / SAC codes

• Applicable GST rates

• CGST / SGST / IGST breakup

Business customers who wish to claim Input Tax Credit (ITC) must ensure:

• GSTIN is correctly entered at checkout

• Billing details match GST records

Tomson Electronics is not responsible for ITC claim issues caused by incorrect customer information.

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Return Policy (3-Day Return for Unopened Items Only)

We offer a Three-day return policy on all new, unopened equipment, starting from the date the product(s) are delivered to the customer.

Please note the following conditions:

• Return requests must be raised within 24 hours of delivery

• Products must be unused, unopened, and in original condition

• Any product that has been opened, used, or damaged is not eligible for return

• Returns requested after one day of delivery will not be accepted

• If the item is in brand-new condition but requires repackaging, a 15% restocking fee will be applied

• Shipping charges are non-refundable for unwanted products

• Customers must arrange return shipping at their own cost

• We strongly recommend using a trackable shipping method for returns

Tomson Electronics will not be responsible for return shipments lost in transit.

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Delivery Issues

If your order is:

• Delayed

• Damaged

• Lost in transit

• Incorrectly delivered

Please contact us within 48 hours of delivery with supporting photos (if applicable).
We will assist you with a replacement or resolution as per our policies.

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Incorrect Address Policy

Customers are responsible for providing accurate shipping details.

Tomson Electronics is not liable for delivery failures caused by:

• Incorrect address

• Incomplete address

• Wrong contact number

Re-shipping charges may apply in such cases.

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Cash on Delivery (COD)

We don't provide COD service.

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Contact Us

For shipping-related queries, contact:

Email: help@tomsonelectronics.com
Website: www.tomsonelectronics.com
Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM