To Ensure that your order reaches you in the fastest time and in good condition, we only ship our goods through SHIPROCKET, DTDC and SPEEDPOST.
- We currently do not have an option for the customer to choose a delivery partner, Our logistics team will use the best possible shipping method to execute the order.
- Our Team strives to ship all items in your order together but this might not be possible at all times due to the properties or availability of the products either case we inform the customer before proceeding with the shipment.
Damage in Transit:
If you find that the packing of package delivered is tampered or damaged and that it might have caused damage to the product inside before accepting the shipment, you must click a picture and refuse to accept the delivery and inform our Customer Care +91 8606650999 along with your order number. We will make our best efforts to ensure replacement delivery at the earliest.
Order Tracking: You may track the order through the fulfilment emails send from our email: firstname.lastname@example.org or through the SMS sent from SHIPROCKET to your registered mobile number at the time of placing order
Shipping Time & Delivery:
Orders Placed up to 4:00PM will be packed and prepared to be shipped on the same day.
We make our best efforts to prepare the orders for shipping on the same day or within 24 hours from the time the order was received.
Due to the pandemic the government has imposed a restriction on the functioning of delivery partners hence a slight delay can be expected in transferring the packages to the concerned delivery partners.
Our logistics partners guarantee a delivery of packages within 1-6 Working days to anywhere in India there can be delays as each shipping partner has their own method and transit hubs to each location hence the exact delivery time is not predictable therefore we request all our customers plan your orders allowing sufficient time for the delivery.
Making changes in order:
For making changes in order, you can contact us via email or call within 2 hours from the time of placing order for making changes in following fields
We make our best efforts to provide accurate descriptions and best quality products as mentioned in the website. To protect our customers from shipping damage, item mismatch or missing parts, we provide customers with 7 days from the date of delivery to report the issue with the consignment to our customer relations executive via the chat window available in our website or call on + 91 86066 50999, Our Customer support engineers will verify the issue and guide you on the Return or Refund Process.
On receiving the product, our experts will verify the product for the cause of damage and proceed for return. In case the product is out of stock during the process and the customer is no longer in a position to wait. We will provide 100% refund to the customer, else, the replacement items will be sent to the customer immediately with shipping cost borne by Tomson Electronics.
Kindly note that no replacement will be applicable for products that have been subjected to misuse, static discharge, neglect, accident, modification, or soldering in any way. Due to nature of products and competitive pricing that we offer we are unable to provide order cancellation and return without our strict valid examination.
Tomson Electronics reserves the right to take the final decision on all refund requests.